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The player from Germany received a no deposit bonus and had a balance of 90 euros after meeting the wagering requirements, but it was reduced to 50 euros during gameplay. The bonus rules did not mention the reduction of funds after the wager, and when trying to clarify this in the chat, they did not receive a response. The issue was eventually successfully resolved as the casino acknowledged the error and the player received their funds.
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- Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews.
- I am filing this complaint to report ongoing, systematic obstruction by OnLuck Casino in processing my withdrawals.
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You’ll need to submit the necessary documents to the verification team, usually consisting of proof of identity and address. Once you’ve uploaded the required documents, the verification team will review them, and upon successful verification, your profile will be fully verified. Don’t worry, the process is straightforward, and OnLuck casino will guide you through it with clear instructions. This verification ensures the security and integrity of the platform, so just follow the steps and continue enjoying the thrilling gaming experience at OnLuck casino. We can assure you that every moment spent on the mobile platform will be enjoyable, with all features readily available for mobile users as well. So, if you’re looking to play casino games from a mobile device, simply access OnLuck casino, and you’ll see for yourself just how remarkable its design truly is.
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In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at OnLuck Casino are displayed in the table below. Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino’s safety and fairness. When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level.
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